Read Our Reviews from Top Rated Dealer In Kentwood, MI

Top notch service everybody was very polite and professional, they did everything they could to get me driving home with a flawless set of wheels! Thank you!

Awesome service! Easy transaction was in and out and awesome warranty!! Mike and Keegan were great at getting this done fast and easy!

They were very helpful with handling things over the phone. Every person I spoke to was very kind.

Very likable guys! Great service, left with vehicle.

This has been an amazing experience working with Mike at J. Brinks auto sales. The amount of effort they provided to get us into a vehicle was priceless. I would recommend anyone who would like to look at a vehicle at reasonable price to check these guys out. Quick and efficient

Mike is phenomenal at jbrinks! If he cant get you a car no one can

My husband and I worked with Keegan when purchasing our vehicle. Communication was excellent and the process went smoothly. Would highly recommend if looking for a nice used vehicle.

I was down to 2 used car locations in the Grand Rapids area to even consider buying from. I will only mention this one, as this is where I made my purchase. The good (part 1): The dealership was clean, welcoming, and friendly environment, which stood out compared to other used car retailers where vehicle interiors were just dirty. I’ll save that for another review maybe, but it was truly staggering that is even an issue out there. Anyway, the inventory here was a good variety, and pricing was transparent and fit with what my research identified as fair to good value as I already knew what I wanted when I started this process. My man, Keegan, was attentive throughout the process without employing high-pressure sales. The transaction was efficient and seamless, and I did appreciate the lack of traditional price negotiating (“well, let me talk to my manager”, blah blah), as all terms were discussed initially over the phone and finalized in person. The not so good (part 2): There was an issue with the car, but it was discovered unexpectedly, so I don't believe for a minute they sold it knowing of any defect. The GREAT (Part 3): The prompt attention, action, and customer service I received were exceptional—jokingly almost unbefitting of a used car dealership. 😊 Far exceeding what one might typically expect from a used car dealership. I initially anticipated a major hassle and resolution process, back and forth regarding the issue, potential costs, and concerns about being without my this car I literally just bought. However, this was not the case. There was no avoidance of responsibility or shifting of blame. Instead, Keegan engaged in troubleshooting, demonstrating genuine concern for a vehicle they had confidently offered for sale. This was not a situation where they sought to conceal a problem; rather, they immediately assumed responsibility, resolved the issue, and ensured both the car and I were looked after. At no point did I incur additional expenses. They arranged transportation for me and consistently kept me updated on the progress. Their commitment to service was evident throughout, earning not only my continued business but also, as surprising as it is for me to admit, my trust. I cannot be the first or last in having had several poor or horrific experiences purchasing used vehicles from dealerships. My decision to select one of the two dealerships was primarily influenced by their positive reviews. I am diligent in my approach, thoroughly researching, reading reviews, and carefully considering all information before making a decision. Then I nauseatingly repeat the above process for my own piece of mind. While I am uncertain if or when I will need to purchase another car, Keegan and the team have earned my future business (and still haggle). 😊 *I also posted this on their Facebook page.

Very easy to deal with. Good communication. Zero pressure. Will likely shop here again when I'm in the market for another vehicle.

My truck buying experience here was awesome! It’s very low pressure atmosphere. I could not have asked for a better experience!

Mike, Thank you for being honest and fourth right while working with us, Very friendly, and good people 🙂

I had a great experience and got a great deal. Very nice guys and a great inventory

John and the whole team at J. Brinks made the awful process of buying a new car easy and amazing!!!! Best selection of quality used cars I’ve seen in all of the GR area and you won’t find a more kind and genuine sales man than John! Thanks J.Brinks!!!!

Great service! These men are not like most salesmen they actually genuinely care about your car needs and your best interest. I definitely recommend them. Service was fast and they responded in a fast time frame. I’d definitely do business with them again. Thank you so much 😊. 10/10 great customer service

Great experience, fast friendly and knowledgeable. Will buy from them again! Love the truck!